[英文]處理ivr升級(jí)的建議
Advice on Managing IVR Upgrade
Steve Brown 2010/11/24
With the launch of VBVoice 7 many in our customer and partner community are initiating projects to upgrade their IVR applications and upgrade their hardware and software environments. VBVoice 7’s support of Windows 7, Windows Server 2008 and Visual Studio 2010 is the catalyst for many to put a project in place to migrate off of old or unsupported platforms.
Staying current is a good practice. After all, having an IVR system go down and not have the ability to get back into production because of problems in unsupported software or unavailable boards could be a recipe for someone to lose their job!
Upgrading to current platforms is a good business and IT practice, as is having an upgrade plan! Many of our customers are exercising good management practices of taking a deliberate approach to planning the upgrade, and the first step is a plan. The opposite is the so-called “hope” method; i.e., hoping that it all works.
A smooth IVR system upgrade requires a number of good software practices, but it doesn’t have to be too complicated. If your dependencies are small you can manage your project with a spreadsheet. If your dependencies are layered, then use a project management tool. Microsoft Project is an example of a tool that is effective and not too expensive. A few thousand spent in tools and planning is less expensive than being out of operation.
Remember to version your builds! Capturing all the changes you make in software, hardware and telephony environments will help in troubleshooting and will definitely help if you need to get a vendor on the line for support.
From Sales' perspective, we want successful upgrades and happy customers. A good project plan is the start of a successful upgrade.
Remember to plan, test, validate and pilot before you go live!
Advice on Managing IVR Upgrade
CTI論壇編輯
相關(guān)閱讀:
陈巴尔虎旗|
沙雅县|
平塘县|
永修县|
武穴市|
龙海市|
昌邑市|
乐平市|
霍州市|
内丘县|
行唐县|
凤凰县|
清苑县|
奉新县|
大荔县|
平顶山市|
佛坪县|
奉贤区|
东莞市|
杭锦旗|
方山县|
闸北区|
突泉县|
黑龙江省|
青海省|
石嘴山市|
新昌县|
延吉市|
独山县|
临安市|
五原县|
郸城县|
太仆寺旗|
婺源县|
深圳市|
读书|
汪清县|
会同县|
科尔|
大洼县|
泽库县|