[英文]Connect NZ選擇VBVoice重新開發(fā)IVR
New Zealand Partner Connect NZ Rapidly Re-Develops Legacy IVR Solution Thanks to Pronexus VBVoice’s Visual Design

2010/11/04

Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today that Connect NZ, a voice technology provider in New Zealand, has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand e-commerce company.

VBVoice IVR software integrates with Microsoft® Visual Studio® and combines an easy-to-use visual call flow environment with fully programmable controls and state-of-the art options that include speech recognition and text-to-speech. IVR applications built with VBVoice have been deployed in numerous industries including banking, government, healthcare, insurance and utilities.

Connect NZ chose the VBVoice IVR development toolkit after trying out the evaluation version of the software. “Key deciding features in VBVoice were a visual designer and big component toolbox which allowed fast development and flexibility in changing the call flow easily,” said developer Jouni Karppinen.

From the start of development to deployment, the project was completed in about 9 week’s time. The order processing application provides multiple users with access to a quick and easy ordering solution. It allows users to navigate various catalogues, is able to advise the cost of an item and total order value, read back orders, and remove orders, in addition to many other features. Approximately 50,000 registered users use the system today, diminishing the number of calls to the customer service desk.

“This is another example of how VBVoice can be used to develop IVR solutions that improve business processes,” said Pronexus VP of Sales, Steve Brown. “With the recent announcement of VBVoice 7, our free IVR development tool, we hope more companies like Connect NZ can benefit from the intuitive graphical user interface and sample applications VBVoice comes with.”

CTI論壇報(bào)道

[英文]多線程IVR開發(fā) 2010-10-29

Pronexus推出VBVoice7 免費(fèi)提供IVR開發(fā)工具包 2010-09-08

Pronexus推出IVR解決方案定位器 2010-08-17

Vocantas采用VBVoice為大型公共事業(yè)機(jī)構(gòu)開發(fā)IVR 2010-03-16

分類信息: 國外動(dòng)態(tài)_與_電子商務(wù) 國外動(dòng)態(tài)_與_IVR技術(shù)
隆林| 河源市| 东乌| 嘉兴市| 鹤山市| 嵊州市| 卓尼县| 准格尔旗| 文水县| 霍邱县| 新泰市| 盐亭县| 黎川县| 平顶山市| 万盛区| 郓城县| 西乡县| 宜章县| 玉田县| 临沭县| 泰来县| 辽源市| 云浮市| 宁波市| 江油市| 屯留县| 海伦市| 大邑县| 兴义市| 弥渡县| 大渡口区| 武山县| 襄垣县| 高尔夫| 乾安县| 江华| 靖宇县| 怀化市| 锡林郭勒盟| 文化| 扬州市|