[英文]Connect NZ選擇VBVoice重新開發(fā)IVR
New Zealand Partner Connect NZ Rapidly Re-Develops Legacy IVR Solution Thanks to Pronexus VBVoice’s Visual Design

2010/11/04

Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today that Connect NZ, a voice technology provider in New Zealand, has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response (IVR) solution for Wickliffe Limited, a New Zealand e-commerce company.

VBVoice IVR software integrates with Microsoft® Visual Studio® and combines an easy-to-use visual call flow environment with fully programmable controls and state-of-the art options that include speech recognition and text-to-speech. IVR applications built with VBVoice have been deployed in numerous industries including banking, government, healthcare, insurance and utilities.

Connect NZ chose the VBVoice IVR development toolkit after trying out the evaluation version of the software. “Key deciding features in VBVoice were a visual designer and big component toolbox which allowed fast development and flexibility in changing the call flow easily,” said developer Jouni Karppinen.

From the start of development to deployment, the project was completed in about 9 week’s time. The order processing application provides multiple users with access to a quick and easy ordering solution. It allows users to navigate various catalogues, is able to advise the cost of an item and total order value, read back orders, and remove orders, in addition to many other features. Approximately 50,000 registered users use the system today, diminishing the number of calls to the customer service desk.

“This is another example of how VBVoice can be used to develop IVR solutions that improve business processes,” said Pronexus VP of Sales, Steve Brown. “With the recent announcement of VBVoice 7, our free IVR development tool, we hope more companies like Connect NZ can benefit from the intuitive graphical user interface and sample applications VBVoice comes with.”

CTI論壇報道

[英文]多線程IVR開發(fā) 2010-10-29

Pronexus推出VBVoice7 免費提供IVR開發(fā)工具包 2010-09-08

Pronexus推出IVR解決方案定位器 2010-08-17

Vocantas采用VBVoice為大型公共事業(yè)機(jī)構(gòu)開發(fā)IVR 2010-03-16

分類信息: 國外動態(tài)_與_電子商務(wù) 國外動態(tài)_與_IVR技術(shù)
繁峙县| 托克托县| 东源县| 长阳| 高唐县| 阜宁县| 石狮市| 息烽县| 保山市| 徐汇区| 南丹县| 新昌县| 城固县| 乐亭县| 济宁市| 翁牛特旗| 平邑县| 同仁县| 香港 | 临邑县| 巴彦淖尔市| 石泉县| 黑山县| 土默特左旗| 鹤岗市| 杭锦旗| 衡阳市| 咸丰县| 伊金霍洛旗| 青海省| 称多县| 巫溪县| 台东市| 永福县| 安康市| 顺义区| 深州市| 泗阳县| 怀化市| 信阳市| 天峨县|