Voxeo, the leading provider of Unlocked Communications™ solutions and 2Share (Emerging Technology Holding Co.), the pioneer of voice portals & enabler of voice recognition technologies in the Arab world, today announced a partnership that will bring Unified Self-Service™ solutions for phone channels such as IVR, SMS, Instant Messaging, and others to countries like Bahrain, Kuwait, Qatar, Saudi Arabia, United Arab Emirates and Egypt.
Customers will benefit from this relationship since they do not need to invest in hardware, software or IT staff to operate a system that is provided by 2Share and Voxeo.
2Share is the first company in the Arab world that implements a complete unified Voice Portal based on Arabic speech-enabled voice portals for Telco operators, E-Government and public contents providers. The company develops, implements, operates and hosts the most extensive infotainment voice portal within the largest telecommunications company in the Middle East. 2Share provides solutions for the travel industry, e-government, operators and service providers, infotainment voice portals, and other services based on Voxeo's leading technologies.
"We are very excited about this relationship with Voxeo," comments Eng. Mansour Al-Obaid, CEO at 2Share. "For us, Voxeo is a strategic partner for the delivery of Voice-enabled hosted services. By partnering with Voxeo, we are a step closer to our vision of being the largest Arabic company in hosted voice services in the Middle Eastern market. We are looking forward to working with Voxeo in this promising market."
"2Share is a perfect partner for Voxeo," states Michael Codini, Managing Director Voxeo EMEA. "With the deployment of Voxeo's Prophecy platform and the VoiceObjects application lifecycle suite, 2Share can now provide solutions and services that help businesses improve customer experience and customer loyalty while at the same time, customer service costs decrease."
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