[英文]印度呼叫中心投資于基礎(chǔ)設(shè)施和最新技術(shù)
Indian Call Centers Invest on Infrastructure and Latest Technologies

2010/11/10

Bangalore, 1 November 2010 - After the Ohio government took back its services that it had outsourced to India and Obama's tax exemption for companies not outsourcing their services, Indian BPO and call center sector are striving to maintain their position in the call center industry by strengthening infrastructure and utilizing the latest technologies.

According to the survey conducted by IQPC, 65 percent of total investment in technologies in all centers is made in quality management software. Though legacy systems are still being used, there are constant upgrades and new technologies and services available such as cloud computing and Software as a Service (SaaS).

The research also showed that 72.2 percent of respondents mentioned that enhancing their customer experience is one of their top priorities and over 50 percent of respondents considered Telecommunication and Banking as the most important sectors in the area of captive call centers.

CTI論壇報(bào)道


相關(guān)閱讀:
“全球服務(wù)外包百強(qiáng)”企業(yè)東軟集團(tuán)落戶南昌高新區(qū) 2010-11-10
杭州欲打造中國的“班加羅爾” 2010-11-10
第一線安萊獲“最佳外包呼叫中心市場競爭力獎” 2010-11-09
長三角最大呼叫中心落戶杭州 將解決3萬人就業(yè) 2010-11-09
杭州擬建1.2萬坐席呼叫中心 5年內(nèi)實(shí)現(xiàn)產(chǎn)值12億 2010-11-09

熱點(diǎn)專題:  呼叫中心    呼叫中心外包專欄
分類信息:  呼叫中心外包_與_呼叫中心  呼叫中心外包_與_國外動態(tài)  呼叫中心外包_與_政府  呼叫中心_與_國外動態(tài)

岑溪市| 游戏| 郁南县| 互助| 两当县| 灵丘县| 英超| 三明市| 横山县| 舞钢市| 吴旗县| 深泽县| 荣成市| 开远市| 维西| 顺平县| 泰兴市| 利辛县| 武城县| 海盐县| 营口市| 伊金霍洛旗| 胶南市| 武邑县| 基隆市| 宜章县| 达拉特旗| 石河子市| 广宁县| 额济纳旗| 洛川县| 东山县| 三原县| 高要市| 福泉市| 通河县| 枣庄市| 松溪县| 全椒县| 江阴市| 新泰市|