I3客戶(hù)互動(dòng)中心CIC和IBM Lotus Sametime集成（英文）
Interactive Intelligence Offers Integration with IBM Lotus Sametime
2011/02/10
Solution designed to increase employee productivity and improve customer service
INDIANAPOLIS & ORLANDO, Fla.--(BUSINESS WIRE)-- Interactive Intelligence (Nasdaq: ININ) is offering integration of its all-in-one IP communications software suite, Customer Interaction Center™ (CIC), with IBM Lotus Sametime.
The solution integrates CIC's desktop client, presence, and company-wide directory capabilities with Lotus Sametime to help companies increase employee productivity and improve customer service.
"We designed our integration so shared CIC and Lotus Sametime users could better collaborate with each other," said Interactive Intelligence chief marketing officer, Joe Staples. "By removing silos of communication, our integration will help companies maximize the expertise of all employees so they can cost-effectively provide better service to their customers."
The solution gives CIC and Lotus Sametime users access to a single company-wide directory, thus eliminating duplicate entries and simplifying administration.
Presence information is synchronized between the CIC and Lotus Sametime software so contact center agents and business users can view each other's status for more efficient communications. System administrators can define how users' status will be synchronized and displayed for maximum flexibility and ease-of-use.
The solution also gives contact center agents access to the CIC desktop client application, Interaction Client®, from which they can initiate Lotus Sametime instant messaging and voice chats, thus further helping to improve productivity.
The CIC and Lotus Sametime integration is planned for general availability in Q1 2011.
CTI論壇報(bào)道
相關(guān)閱讀:
遂昌县|
边坝县|
泽库县|
甘南县|
根河市|
靖宇县|
漳浦县|
衡东县|
分宜县|
聂荣县|
天长市|
陈巴尔虎旗|
乌兰浩特市|
弥勒县|
海南省|
仁寿县|
武汉市|
乐东|
武城县|
子长县|
柳江县|
新巴尔虎左旗|
定日县|
永善县|
吕梁市|
翼城县|
什邡市|
石林|
阿荣旗|
河南省|
上思县|
大兴区|
龙口市|
新乐市|
壤塘县|
龙里县|
绿春县|
临沭县|
砚山县|
繁峙县|
泸溪县|