奈科科技為韓國電視購物提供預(yù)測(cè)撥號(hào)系統(tǒng)
2004/07/05
NEXUS COMMUNITY INC., specializing in the development and sales of advanced CIM (Customer Interaction Management) solution recently announced that they have signed an agreement to supply CTMP Outbound to the Korea Home Shopping Tele-Marketing and the customer support center.
Korea Home Shopping has selected CTMP Outbound recognizing its high value to the optimized operation of the call center. CTMP Outbound is recognized in the market as the best product that delivers 3 success factors: overdial prevention, less agent idle time, highest dial success rate. Korea Home Shopping is confident that they can significantly lower cost that will translate into higher revenue and profit in the years to come.
In addition, because Korea Hope Shopping exercises Post-Shipping Payment it expects that CTMP Outbound will be critical in proper management of delinquent accounts and to collect unpaid amounts.
According to Gun Young Park, “Korean Home Shopping call center will serve as the reference to other Post-Shipping Payment on-line shopping sites to follow” He also stated that NEXUS COMMUNITY is confident that it will continue to lead in the market delivering the best product that will allow businesses to better manage the call center cost that will improve their profit for many years to come
NEXUS COMMUNITY recently signed major contracts with Kyowon Nara Auto Insurance, Sky Life, LG Fire & Casualty, SK Life Insurance, and others as the packaged CTI suite vendor. With their continuing success in the market, they are shifting the focus to explosive outbound markets.
奈科科技公司供稿 CTI論壇編輯
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