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交換機(jī)支持的CTI協(xié)議

交換機(jī)/ACD

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接口協(xié)議

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網(wǎng)絡(luò)協(xié)議

Alcatel 4200 and 4400CSTATCP/IP
Aspect (V6)Application Bridge, Event Bridge,
Resource Bridge (*Variant Link)		TCP/IP or Asynch
AT&T DEFINITYThe former AT&T switching equipment business is now operated by Lucent Technologies.
BBS Telecom 308/416CSTA - Async Comm PortTCP/IP
Bosch Telecom
Integral 33x/33xe		CSTATCP/IP
Comdial DXP/DXP PlusEnterprise for CT-ConnectTCP/IP
CortelcoCSTATCP/IP
Datavoice DHARMADharmalink - CSTATCP/IP
DELCO ACDCSTATCP/IP
Ericsson MD110Application Link BC7
Application Link BC8 & BC9		X.25
TCP/IP
Ericsson ACP1000CSTATCP/IP
Harris 2020CSTATCP/IP
IntecomCSTATCP/IP
Lucent DEFINITYCallVisor ASAI G3 V3
CallVisor ASAI G3 V4 or later		ISDN
ISDN or TCP/IP
MATRACOM 7500CSTATCP/IP
Mitel SX-2000Talk To CT-Connect (CSTA)TCP/IP
Nortel Meridian 1 Meridian Link Rel 3
Meridian Link Rel 4
Meridian Link Rel 4B or 5		 X.25
X.25
X.25 or TCP/IP
Nortel DMS100/SL-100Compucall (*Variant Link)X.25
Nortel Symposium Call Center ServerMeridian Link ServicesTCP/IP
Philips SOPHO iS3000SOPHO iSLinkISDN
Rockwell GalaxyTransaction Link (*Variant Link)X.25
Rockwell SpectrumAccess2 TCP/IP
Rolm 9751
(9006 or later)		This product has been renamed. See Siemens HICOM 300E
SDX INDeXCSTATCP/IP
Siemens Rolm 9751
(Rel 9006 or later)		This product has been renamed. See Siemens HICOM 300E below.
Siemens HICOM 300This product has been renamed. See Siemens HICOM 300E below.
Siemens HICOM 300EThis designation now applies to two different products: The former HICOM 300 and the former Rolm 9751 Rel 9006. Please be certain which product you are using.
Siemens HICOM 300E V1
(Former HICOM 300)		Callbridge/ACL (*Variant Link)X.25
Siemens HICOM 300E V3
(Former Siemens Rolm 9751 Rel 9006)		CallBridge for Workgroups V2.1
CallBridge for Workgroups V3.0 and later 		X.25
TCP/IP
Siemens HICOM 150E CSTAISDN or V.24
LGIC STAREX-ACSCSTATCP/IP
Tadiran CORALCSTATCP/IP

New switches are constantly being added to this list. Please call or revisit this page for latest status.

Switches listed as a "Variant Link" require a special version of CT-Connect customized for that switch. See the CT-Connect Product Data Sheet or call for details.

CT-Connect supports most switches that have CTI links which comply with the ECMA CSTA specification, the only open standard for interconnecting computer and telephone systems. Call your switch vendor for more information about the availability of a CSTA-compatible CTI link on your favorite telephone system.

Telephone switch configurations vary widely even among systems with the same brand and model, and are customized for each installation. You must contact your telephone system supplier to determine what hardware and software upgrades are required to support a CTI link on your specific switch. The information in the table above should be sufficient to indicate to your supplier the features needed to support CT-Connect. Consulting services are available from the Synapse Group if you require further assistance in planning or installing CTI support on your telephone system.

The CTI functions supported by switches vary greatly, even among those which correctly support the CSTA standard. Regardless of the status of the switch in our listing, it is still a good idea for you to contact an unfamiliar switch vendor before starting your project. In this way, you can determine whether the functions required by your application are available on their equipment.

Special notes for switch vendors:

An additional software toolkit is available from Dialogic to assist you in building a CSTA-compatible CTI link for your telephone system under Microsoft® Windows NT®.

Dialogic is also offering a new software-based switch simulator that allows you to develop, test and demonstrate CTI applications without a physical telephone system. The CSTA Switch Simulator runs under Microsoft Windows NT and works with any CTI server that supports the CSTA Phase 2 protocol, including CT-Connect V3.0.

 


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